Refund policy
Exchange-Only Policy
Feline Preferred does not accept returns for refunds. All eligible returns are handled as exchanges only.
We want you to be happy with your purchase, so if you need a different size or eligible replacement, you may request an exchange within 30 days of delivery.
Exchange Requirements
To qualify for an exchange:
- The item must be unworn and unused.
- The item must be in its original condition.
- The item must have all original tags and packaging, where applicable.
- The exchange request must be submitted within 30 days of delivery.
- Items that have been worn, washed, altered, damaged, or otherwise used are not eligible for exchange.
Final Sale / Ineligible Items
Items marked final sale are not eligible for exchange.
Items that do not meet the exchange requirements above may be refused.
Exchange Process
Contact Feline Preferred with your order information and the item you would like to exchange. Once the request is reviewed and approved, you will receive instructions for completing the exchange.
Exchanges are subject to product availability. If the requested replacement is unavailable, Feline Preferred may provide an alternative exchange option at its discretion.
Feline Preferred does not issue refunds for eligible exchanges.
Important
Customers are responsible for providing accurate order and shipping information. Feline Preferred is not responsible for items returned without prior exchange approval or sent to an incorrect address.
By placing an order with Feline Preferred, you acknowledge and agree to this exchange-only policy.